Frequently Asked Questions
Everything you need to know about SHAQ® gear and your shopping experience.
How do I determine the right size for SHAQ® basketball footwear?
Our footwear generally runs true to size. We recommend checking our detailed Size Guide, which includes measurements in inches and centimeters, to ensure the perfect fit for maximum court performance.
What is the standard shipping timeframe for domestic orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout for those who need their gear faster.
What is your return policy for worn athletic apparel?
We offer a 30-day return policy for items in original condition with tags attached. For hygiene and performance reasons, we cannot accept returns on apparel that has been worn during exercise or washed.
Do you offer international shipping?
Yes, SHAQ® ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated automatically during the checkout process.
How should I care for my SHAQ® performance gear to ensure longevity?
To maintain the integrity of the technical fabrics, we recommend machine washing in cold water with like colors and air drying. Avoid using fabric softeners or bleach, as these can degrade moisture-wicking properties.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments via Klarna and Afterpay.